Introduction
A system that will alert customers if they scan into a kiosk with an app and then do not take anything. The alert will be by email and notification through the app upon next login. It will also change the normal “transaction aborted” message you get in the app when not purchasing anything to a new message explained further down.
Prerequisites
Will only work for kiosks that are of the type Cooler.
Requires new releases:
- Market app Android: 32 (0.1.7) (also work on Lova)
- Market app iOS: 0.1.9 (0.3.5) (also work on Lova)
- InstantAPI: 1.283
- InventoryOS: 1.199
Settings
Kiosk Setting with default value (enables the entire system):
- PayaP_IsEmailOnEmptyTransaction: False
Server Setting:
- EmptyTransactionURL: (empty by default)
Email Template
Edit
You have two choices to edit the email template:
- Request the template from Instant Systems so that you can make changes to it.
- Send us a new email template that you wish to use.
Instant Systems needs to be the one to set the new template live.
The template contains two tags that can be used, those tags will be replaced with the appropriate data.
- <%=ACCOUNT_USERNAME%>
- Will be replaced with the customer email address.
- <%=CONTACT_URL%>
- Will be replaced with the content of the server setting “EmptyTransactionURL”. The content will be wrapped in a hyperlink. If left empty will not display anything.
- <%=ACCOUNT_PUBLICID%>
- Would be replaced by a unique string that represents the account but has no gdpr information in it.
Screenshot
Example one shows the tags without data replaced on them:
Below example shows the username filled out and the setting value for EmptyTransactionURL is empty.
App Notification
App Login
If you have any empty transactions when logging in to the app, then you will be prompted with the following:
You will not be shown that message the next time you login after that. Unless you have done new empty transactions.
Purchase Logout
When logging out from a kiosk with the app and not purchasing anything. You will be prompted with the following message:
When this system is enabled, you will instead be prompted with:
Localizations
App localizations:
| Keyword | Default Text |
| empty_transaction_title | Hello Dear Market 24/7 Customer |
| empty_transaction_text |
The last time you visited us, you opened one of our refrigerators but did not purchase any items. We are wondering if there was something missing from our selection that made you decide not to buy anything, or if there were any technical problems that prevented you from completing your purchase.
If not, we thank you for your visit and welcome you back again!
At Market 24/7, we strive to maintain a high standard in both our product selection and customer experience in the app, and we appreciate all the feedback we can get. |
| empty_transaction_back_title | Hello |
| empty_transaction_back_text |
You just opened one of our refrigerators but did not purchase any items. We are wondering if there was something missing from our selection that made you decide not to buy anything, or if there were any technical problems that prevented you from completing your purchase.
If not, we thank you for your visit and welcome you back again! |